Q1. Can samples be sent for free?
A: We can deliver directly to other countries and regions. Free samples are provided and the customer bears the shipping cost. All samples can be sent free of charge to any address of the Chinese agent.
Q2. What is your lead time?
A: Samples with regular specification, 3 -5 work days is enough. Special formula according to buyer's technical dates, we need 10 to 15 work days .
Q3. Can you provide OEM service?
A: Yes. We support OEM/ODM, included LOGO. We can custom the volume, tube package and produce under your own brand name.
Q4: Where is your factory? Can I visit it?
A: Our factory locate in Shandong Province, Please let me know your trip plan, we would like pick you up and book hotel for you!
Q5. Can I get a discount if I buy in bulk?
A: Yes, we offer discounts for large orders. After the total amount of a single purchase reaches our prescribed quantity, you can apply to become an agent and enjoy the agent price.
Q6. How do I order?
A: Please send your enquiry or TM to us and our sales engineers will set up the order link for you.
Q7: What is the payment term that you can provide?
A: 30% TT prepayment and 70% balance payment for mass order. We support L/C, T/T, PayPal, this is negotiable.
Q8: How can I get the price?
A: We usually quote within 24 hours after we get your inquiry(Except weekend and holidays). If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.
Q9: What is the shipping method?
A: It could be shipped by sea,by air or by express(EMS,UPS,DHL,TNT,FEDEX and ect).Please confirm with us before placing orders.
Q10: How can you guarantee the quality?
A: We have rigorous quality test system, from raw materials to finished products, the materials must be checked and signed by QC people.
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